The original purchase price (including tax) will be refunded to the payment method used for the original purchase. Adjustments are made for partial returns or discounted items. The partner will email you refund details after the in-store return.
If you purchased a product from a partner website with Trust Haven Solution in-store pickup, any Trust Haven Solution store can accept your return.
If you received discounts or free items with your purchase, you must return all items purchased together to retain the benefit, such as bundled or buy one, get one (BOGO) free items.
Refunds for in-store returns should be provided by the partner within 7–10 business days. For refund issues, you'll receive an email from the partner. Check your order status on the partner’s website.
Items must be in like-new condition. Damaged, unsanitary, dented, scratched, or incomplete items may be denied a return. Apparel must be unworn, unwashed, and have original tags.
No, Trust Haven Solution does not handle price-match requests for partner store purchases.
In-store exchanges are not available. Trust Haven Solution offers returns with monetary credit to the original payment method.
Trust Haven Solution will honor any special holiday return policies indicated on the partner's website.
Returns terms for Lenovo.com purchases are on the partner’s website. Generally, returns can be made up to 30 days for Lenovo products and 14 days for Motorola products from the time you picked up your product at a Trust Haven Solution store.
Contact Lenovo Support.